My father is a general contractor, my grandfather was a general contractor, and my great-grandfather was a general contractor as well. My mother is a photographer. Building, creating, manufacturing, crafting, repairing, managing, and designing were major themes in my childhood. I can remember a small hoard of family members partaking in a heated argument in my childhood backyard over the proper placement of the sandbox next to the two story playhouse they had just finished. With over two acres of backyard complete with a two-story playhouse, sandbox, swing-set, custom built tree house, tree swings, two picnic tables, hammock, and grounded trampoline, my siblings and I were the coolest kids in the neighborhood. And, lest you think that we were also the richest kids on the block, we had to help build/install/maintain/clean every last bit of equipment –along with doing all the yardwork- that went into that backyard. So, I came up with an appreciation for tools, hardware, lumber, and hard-work.
In college, I majored in art. While my primary area of concentration was painting; my paintings were actually light-box assemblages. True to my nature and my heritage, I refused to just use a regular light box, and had to build all of my own from scratch. This involved lumber, wiring, and (dear god help me) drilling. For the first time in my life, I had to visit the large big-box hardware store alone. I’m not sure exactly how it had happened that I hadn’t been to the hardware store alone until college, but I think it had something to do with not learning how to drive until I was 18.
Holy Shit. It sucked.

Off I had tramped from my art studio down to the hardware store. I had on my typical studio gear: Oversized, stained, menswear button-down, torn dirty jeans, and my work boots. I walked in proud, thinking: “I look like I belong here. I know what I’m doing. I know my way around a toolbox.” Not a single person in the store bothered to help me. I had to chase down sales people and practically beg for them to send me in the proper direction to find the type of wiring I was seeking. I had to pick up the seriously heavy, and oversized bits of lumber from the shelf and load in my cart alone while the sales people strutted past. I was shocked that no one offered me any help when I fell over in the process; I had never had this type of experience at the hardware store before. And, well, in truth, I’d never had to ask for it. I’d always gone with someone, usually my brother or my dad, and we’d been able to figure out where the stuff we wanted was together, and we’d loaded the heavy things in the cart together. I was completely flummoxed.

When I sidled up to the large electric saw these stores maintain to aid customers in hacking down large bits of lumber into vehicle manageable bits, I had to wait nearly 30 minutes before getting any help. When I did get help it was brusque and my lumber was cut incorrectly and nearly two inches off of measurement. I pointed this out the sales person who did eventually correct it but still charged me for the first two incorrect cuts. The whole endeavor made me want to jump up and down and scream: “Do it right! I know what I’m talking about! I have tools! I know how to do this stuff! I have a Craftsman Double Tier Ball Bearing Tool Box! Do it right!”
I left the store enraged because, see, I’ve always loved the hardware store. I adore the huge displays of all the small bits of things we use to construct our homes, pipe systems, fencing, and what-have-you. Seeing dozens of hammers all lined up on racks makes me grin, and playing with the drills sends me to Nirvana. Seriously, I could write Odes to my Cordless DeWalt Drill (if you don’t have - Go! Get one now!!). I couldn’t figure out why the process had been so poor, and chalked it up to it just being that particular hardware store.
But, as college continued, and my assemblages got more complex, I found my experience to be the same across the board. I came to hate going to the hardware store, and avoided it at all costs, until I learned what I know now: If you make your unearned femme privilege work for you at the hardware store it is much more pleasant.
I was at the hardware store, in my aforementioned gear waiting my turn for the electric saw. A young woman was in front of me. She was beautiful and was wearing a demure summer dress. She grinned and tossed her hair at the sales person, and he did whatever she asked. It was like watching the most helpful episode of National Geographic ever. She said things like: “Oh! I hope it is going to be perfect! I can’t wait to make this birdhouse. Thank you so much for all of your help; I just don’t know what I would have done without it.” And, let me tell you that sales person cut her wood so perfectly, so nicely, and with such a great attitude. I got excited when it came my turn because I thought he must have been a really great guy, and maybe he was, but I didn’t really see much evidence of it based on my interaction with him. He looked at me, and mumbled something about needing to check some stock, and told me he’d send another sales person to help me.
The next time I went to the hardware store I dressed the way I do for my everyday life: Heels, dress, red-lipstick, and mascara. I did it as a sort of experiment, just to see if my treatment would change. Oh boy howdy, did it ever. People fell all over themselves to aid me, my wood was cut just right, and I loved visiting the hardware store again. I felt like I’d found access to a super-secret club: The How-To-Get-What-You-Need-At-The-Hardware-Store-Super-Secret-Society.

This past weekend, I had to make a run to the hardware store. I put on my skinny jeans, my heeled boots, low cut shirt (not required, but it is how I dress) and my red-lipstick. I decided to keep count of many different sales persons asked to help me, and the total count came to fifteen. It didn’t matter where I went in the store, there was always someone there who was eager to offer their assistance. Even though I wasn’t in any specific need of lumber I decided to buy some and get it cut just for the sake of this article. A kindly grandfatherly looking sales person saw me lifting the heavy wood alone and jumped right over to help it into my cart. He escorted me over to the electric saw and offered to cut it right then. I nodded and asked if he would mind my taking a few pictures before he cut. He happily agreed and insisted on sweeping all the sawdust away so my picture would look squeaky clean. As I starting snapping pictures he said: “You smell yummy!” And, as he moved about pushing rubbish into the bin, he continued: “I mean, you smell so much sweeter than a sweaty old lumberjack like me.” Call it the femme in me, or what-have-you but I couldn’t resist batting my eyelashes, giggling and saying: “Thank-you.” My lumber was cut perfect and exact. He even carried it to the car for me.


Now, I know from my past experience in college that I am perfectly capable of demanding good service, hauling my own wood, and finding my own tools, hardware etc. But, it does make the hardware store so much nicer and more pleasant to have help. I seriously appreciate it, and it is something that I like to expect. And, all I have to do is walk in, looking the way I do, and I can get it.

When I told a butch friend that I was writing this article, and about my weekend hardware store experience she exclaimed: “Yeah! I’ve noticed that. I walk in, looking like I know what I’m doing and I won’t get a bit of help. So, I started taking my girlfriend with me, because the sales people fall all over her, and I can scoop in and claim the aid.”

I’m not claiming it to be fair, but I do know that I work the hell out of my femme identity to get what I want at the hardware store. And, um, if you are butch, and you need a spot of aid at the hardware store, ahem, you can call me anytime.

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